Customer feeback and review
Thank you for allowing us to service you. We do our best we can to make sure everyone is happy and taken care of in a timely and professional manner. Studies show people that leave reviews are not happy. I asked you humbly to review our company and let people that search for us online how we are doing. Thank you for taking the time and I will remember the ones that do!!!
Here is a few statistics about reviews on the internet:
- 1 out of 68 customers will leave feedback.
- It takes 12 positive experiences to make up for one negative experience.
- News of bad customer service reaches more than twice as many ears as praise for a good service experience.
- For every customer who bothers to complain, 26 other customers remain silent.
- 84% of people leave online review for a business if they’re asked to.
- 90% of consumers read less than 10 reviews for a business before forming an opinion about a business
- 74% of consumers say that positive reviews make them trust a local business more.
- 58% of consumers say that the star rating of a business is most important.
Our family has been in business in the Upper Cumberland since 1960. I am the 3rd generation owner. Fourth if you count my great-grandfather Walter Reed which started Buckeye Septic Tank in 1948. Over years we have worked for thousands upon thousands of people. 99.9% of those are happy when we leave. You know as well as I do that it is impossible to make everyone happy but we do our best everyday and can lay our heads down at night knowing so.
Thanks again for making us your one and only complete plumbing company. I have invested thousands of dollars in this company in the last 7 years since I've taken over to make sure we can take care of all your plumbing needs so you don't have to call several companies to get your job done.
Here is just a few places to leave feedback and reviews. Just click on the name and you will be direct straight to their website.
Google.com – This is one of the most important sites for us.
BBB.org- This is one of the most important sites for us.
Angieslist.com - You will have to have a account with them. If you don't have one, don't waste your money doing so.
It is important to know that the review and feedback you get texted after a job is complete goes to the main company email ONLY. It is not seen by anyone but myself.
Thank you again for making us your #1 company you can count on. I put my whole heart in what we do!
Shane Buck – Owner